Front Desk Supervisor
DescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards.
Your role is key to the overall experience the guest will have.
Your keen sense of being proactive, responsive and caring will make all the difference.
If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
Able to make reasonable and professional decisions.
Accurately manage cash drawer and credit card system.
Communicate pertinent shift information to the next shift and direct supervisor.
Assist and guide the front office staff through their daily duties and responsibilities.
Train Front Office staff as designated and outlined in the Front Office Training Procedures.
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures
Benefits:
We offer competitive wages.
Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders.
Our Associate First culture supports and inspires personal development both within the workplace and beyond.
Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
Concord is built on 5 cornerstones:
Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America.
We Are Concord! We support diversity and inclusion through our mission to be a Great Place to Work for All.
QualificationsHotel Front Desk Agent Recommended Skills Friendliness Front Office Leadership Medical Emergency Passionate Professional Responsibility Estimated Salary: $20 to $28 per hour based on qualifications.
Your role is key to the overall experience the guest will have.
Your keen sense of being proactive, responsive and caring will make all the difference.
If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities:
Able to make reasonable and professional decisions.
Accurately manage cash drawer and credit card system.
Communicate pertinent shift information to the next shift and direct supervisor.
Assist and guide the front office staff through their daily duties and responsibilities.
Train Front Office staff as designated and outlined in the Front Office Training Procedures.
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures
Benefits:
We offer competitive wages.
Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders.
Our Associate First culture supports and inspires personal development both within the workplace and beyond.
Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
Concord is built on 5 cornerstones:
Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America.
We Are Concord! We support diversity and inclusion through our mission to be a Great Place to Work for All.
QualificationsHotel Front Desk Agent Recommended Skills Friendliness Front Office Leadership Medical Emergency Passionate Professional Responsibility Estimated Salary: $20 to $28 per hour based on qualifications.
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