Customer Support Technician
Lawrence, KS Lawrence, KS $38,000 - $42,000 a year $38,000 - $42,000 a year Position Overview Assessment & Technology Solutions (ATS), a unit within the Achievement and Assessment Institute at KU, is seeking a customer support technician with advanced troubleshooting skills to assist clients in administering assessments through the Kite system.
ATS customer support technicians will respond to customer requests throughout the testing process from setting up the testing environment, testing students, to obtaining and understanding reports provided by the testing system while adhering to departmental and center KPIs.
They will also assist development in reviewing upcoming releases and providing feedback based on their experiences working closely with field users.
Job Description 70% - Responsible for directly responding to client support request via phone calls, chat, and emails.
ATS customer support technicians will respond to customer requests throughout the testing process including testing students, obtaining and understanding reports provided by the testing system, and setting up and troubleshooting client testing environment.
30% - Review new software releases and provided feedback to development and quality assurance.
Verify release using multiple platforms, log any defects found, and answer questions from developers and QA as needed.
Position Requirements This position allows for a hybrid work location for well-qualified candidates.
Schedule will require work onsite 2-5 days per week, depending on time of year.
Required Qualifications High school diploma/GED and one year of relevant experience Preferred Qualifications Experience providing technical support via phone, email and chat.
Working knowledge of MS Office Suite including Excel, Word and Outlook Basic working knowledge different operating systems such as Windows, MacOS, iOS/iPadOS, and ChromeOS Excellent writing and verbal communication skills Software testing experience Experience with educational assessment systems Basic SQL knowledge Experience working with CSV files Additional Candidate Instructions A complete application consists of:
Cover Letter Resume Names and Contact Information for 3 Professional References Incomplete applications will not be considered.
Review of applications will begin on 05/16/2023 and continues until a qualified pool of applicants is identified.
Contact Information to Applicants Brad Hansen, email protected Advertised Salary Range $38,000 - $42,000 commensurate with experience Work Schedule M-F, 8-5 Application Review Begins Tuesday May 16, 2023 Anticipated Start Date Monday July 10, 2023 Apply to Job Posting Information Posting ID:
25066BR Department:
Achievement & Assessment Inst Primary Campus:
University of Kansas Lawrence Campus Assignment:
Hybrid Reg/Temp:
Regular Employee Class:
U-Unclassified Professional Staff Review Begins:
16-May-2023.
Estimated Salary: $20 to $28 per hour based on qualifications.
ATS customer support technicians will respond to customer requests throughout the testing process from setting up the testing environment, testing students, to obtaining and understanding reports provided by the testing system while adhering to departmental and center KPIs.
They will also assist development in reviewing upcoming releases and providing feedback based on their experiences working closely with field users.
Job Description 70% - Responsible for directly responding to client support request via phone calls, chat, and emails.
ATS customer support technicians will respond to customer requests throughout the testing process including testing students, obtaining and understanding reports provided by the testing system, and setting up and troubleshooting client testing environment.
30% - Review new software releases and provided feedback to development and quality assurance.
Verify release using multiple platforms, log any defects found, and answer questions from developers and QA as needed.
Position Requirements This position allows for a hybrid work location for well-qualified candidates.
Schedule will require work onsite 2-5 days per week, depending on time of year.
Required Qualifications High school diploma/GED and one year of relevant experience Preferred Qualifications Experience providing technical support via phone, email and chat.
Working knowledge of MS Office Suite including Excel, Word and Outlook Basic working knowledge different operating systems such as Windows, MacOS, iOS/iPadOS, and ChromeOS Excellent writing and verbal communication skills Software testing experience Experience with educational assessment systems Basic SQL knowledge Experience working with CSV files Additional Candidate Instructions A complete application consists of:
Cover Letter Resume Names and Contact Information for 3 Professional References Incomplete applications will not be considered.
Review of applications will begin on 05/16/2023 and continues until a qualified pool of applicants is identified.
Contact Information to Applicants Brad Hansen, email protected Advertised Salary Range $38,000 - $42,000 commensurate with experience Work Schedule M-F, 8-5 Application Review Begins Tuesday May 16, 2023 Anticipated Start Date Monday July 10, 2023 Apply to Job Posting Information Posting ID:
25066BR Department:
Achievement & Assessment Inst Primary Campus:
University of Kansas Lawrence Campus Assignment:
Hybrid Reg/Temp:
Regular Employee Class:
U-Unclassified Professional Staff Review Begins:
16-May-2023.
Estimated Salary: $20 to $28 per hour based on qualifications.
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