Help Desk Technician
Lawrence, KS Lawrence, KS Estimated:
$38.
1K - $48.
2K a year Estimated:
$38.
1K - $48.
2K a year 13 hours ago 13 hours ago 13 hours ago Help Desk Technician:
Department:
Information Systems and Services Supervision:
Technical Support Specialist II & Lead FLSA Status:
Non-Exempt Location:
Lawrence, KS Who we are and what we're about:
:
KU Endowment is an independent, nonprofit organization and the official fundraising foundation for the University of Kansas.
We partner with donors in providing philanthropic support to build a greater KU.
As an employee of KU Endowment, you'll witness firsthand the power of our donors' generosity.
You will join a talented and fun group of people who are inspired to help KU through the support of loyal alumni and friends.
This support fuels excellence, enabling students and faculty to develop innovative programs and research that distinguish the university.
We connect the philanthropic passions of donors with the needs of students, faculty and programs - and everyone benefits.
People are engaged.
Purpose is ignited.
Lives are changed.
Our commitment to Diversity, Equity, and Inclusion:
:
At KU Endowment, we recognize that we best achieve our mission of building a greater University of Kansas by embracing diversity, equity and inclusion.
We are committed to cultivating a people-centered environment that is welcoming to the spectrum of differences among us in an atmosphere of respect and fairness.
Accordingly, our staff, Board of Trustees, volunteers and donors will work together to create a more representative, equitable and inclusive KU Endowment.
What we are looking for:
:
This position supports the fund raising and administrative activities of The Kansas University Endowment Association by ensuring accurate routine endpoint maintenance, installation of desktop and mobile computing resources including software and hardware, answering, and responding to calls to the internal help desk, providing basic technical assistance to PC, Mac, and mobile device users; ensuring appropriate inventories of computer-related supplies are available as needed.
The individual in this position is expected to embrace KU Endowment's stated core values - passion for KU, partnership with donors, perpetual support for KU, and a people-centered approach - and demonstrate support for them through professional interactions and activities.
What's a typical day look like?:
Acts as primary resource for answering calls to the KU Endowment Help Desk and responds to those calls with technical solutions or collects adequate information and refers calls to appropriate staff member for resolution when necessary.
Maintains log of all help desk calls and ensures documentation of call resolution.
Follows up on previous calls to ensure problems have been adequately resolved.
Provides basic technical support including PC, Mac, and iOS hardware platforms as well as software products approved for use within the organization.
Participates in basic PC maintenance, upgrades, equipment disposal, and software installation projects, as directed or warranted.
Performs scheduled backups of main systems and personal computer data files to magnetic tape in conjunction with the Network & Security Analyst.
Ensures backups run successfully.
Establishes appropriate inventory levels for computer related supplies for all of KU Endowment.
Delivers to user sites as necessary and maintains the inventories at appropriate levels to meet immediate needs.
Verifies supply invoices with supervisors to ensure timely payment.
Monitors association printer and copier resources for usage and service needs.
Assists with the production and maintenance of customized instruction and documents related to software, operating systems, and hardware used by KUEA staff and campus users.
Regular and reliable attendance is essential for this position.
Performs other duties as may be assigned.
What's required to be considered:
:
College or Technical School training equivalent required.
What separates the best from the rest?:
A
training preferred.
Experience using and maintaining PC, Mac, mobile devices, and printers.
Experience with Windows, Mac, and iOS operating systems required.
Two years' experience supporting hardware, operating systems, software, and users in an office environment preferred.
Physical Requirements:
:
Valid motor vehicle license Ability to:
Speak Hear Sit See Operate office equipment Travel locally Lift up to 40 lbs We've got you covered:
:
KU Endowment offers a competitive salary with an excellent benefit package including:
Health, dental, and vision insurance 401(k) and Roth 401(k) matching program Pension plan Section 125 flexible benefits Generous paid leave including holidays, personal and sick leave Volunteer and community engagement opportunities Paid Parental Leave - Life, AD&D, short- and long-term disability insurance LegalShield & IDShield protection KU tuition reimbursement Free parking Sounds good, right? What's next?:
Please include your resume and cover letter when applying for the position.
Questions regarding this vacancy may be addressed to:
Donna Valdivia-Wofford Senior Human Resources Associate Human Resources KU Endowment PO Box 928 Lawrence, KS 66044-0928 Email:
email protected Review of applications begins immediately and continues until the position is filled.
Because of the sensitive nature of KU Endowment business and the importance of our reputation with donors, KU Endowment conducts a comprehensive review of applicants.
By submitting your application, you authorize us to conduct reference checks and a review of available public information.
Employment is contingent upon background and reference checks that KU Endowment finds acceptable.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
1K - $48.
2K a year Estimated:
$38.
1K - $48.
2K a year 13 hours ago 13 hours ago 13 hours ago Help Desk Technician:
Department:
Information Systems and Services Supervision:
Technical Support Specialist II & Lead FLSA Status:
Non-Exempt Location:
Lawrence, KS Who we are and what we're about:
:
KU Endowment is an independent, nonprofit organization and the official fundraising foundation for the University of Kansas.
We partner with donors in providing philanthropic support to build a greater KU.
As an employee of KU Endowment, you'll witness firsthand the power of our donors' generosity.
You will join a talented and fun group of people who are inspired to help KU through the support of loyal alumni and friends.
This support fuels excellence, enabling students and faculty to develop innovative programs and research that distinguish the university.
We connect the philanthropic passions of donors with the needs of students, faculty and programs - and everyone benefits.
People are engaged.
Purpose is ignited.
Lives are changed.
Our commitment to Diversity, Equity, and Inclusion:
:
At KU Endowment, we recognize that we best achieve our mission of building a greater University of Kansas by embracing diversity, equity and inclusion.
We are committed to cultivating a people-centered environment that is welcoming to the spectrum of differences among us in an atmosphere of respect and fairness.
Accordingly, our staff, Board of Trustees, volunteers and donors will work together to create a more representative, equitable and inclusive KU Endowment.
What we are looking for:
:
This position supports the fund raising and administrative activities of The Kansas University Endowment Association by ensuring accurate routine endpoint maintenance, installation of desktop and mobile computing resources including software and hardware, answering, and responding to calls to the internal help desk, providing basic technical assistance to PC, Mac, and mobile device users; ensuring appropriate inventories of computer-related supplies are available as needed.
The individual in this position is expected to embrace KU Endowment's stated core values - passion for KU, partnership with donors, perpetual support for KU, and a people-centered approach - and demonstrate support for them through professional interactions and activities.
What's a typical day look like?:
Acts as primary resource for answering calls to the KU Endowment Help Desk and responds to those calls with technical solutions or collects adequate information and refers calls to appropriate staff member for resolution when necessary.
Maintains log of all help desk calls and ensures documentation of call resolution.
Follows up on previous calls to ensure problems have been adequately resolved.
Provides basic technical support including PC, Mac, and iOS hardware platforms as well as software products approved for use within the organization.
Participates in basic PC maintenance, upgrades, equipment disposal, and software installation projects, as directed or warranted.
Performs scheduled backups of main systems and personal computer data files to magnetic tape in conjunction with the Network & Security Analyst.
Ensures backups run successfully.
Establishes appropriate inventory levels for computer related supplies for all of KU Endowment.
Delivers to user sites as necessary and maintains the inventories at appropriate levels to meet immediate needs.
Verifies supply invoices with supervisors to ensure timely payment.
Monitors association printer and copier resources for usage and service needs.
Assists with the production and maintenance of customized instruction and documents related to software, operating systems, and hardware used by KUEA staff and campus users.
Regular and reliable attendance is essential for this position.
Performs other duties as may be assigned.
What's required to be considered:
:
College or Technical School training equivalent required.
What separates the best from the rest?:
A
training preferred.
Experience using and maintaining PC, Mac, mobile devices, and printers.
Experience with Windows, Mac, and iOS operating systems required.
Two years' experience supporting hardware, operating systems, software, and users in an office environment preferred.
Physical Requirements:
:
Valid motor vehicle license Ability to:
Speak Hear Sit See Operate office equipment Travel locally Lift up to 40 lbs We've got you covered:
:
KU Endowment offers a competitive salary with an excellent benefit package including:
Health, dental, and vision insurance 401(k) and Roth 401(k) matching program Pension plan Section 125 flexible benefits Generous paid leave including holidays, personal and sick leave Volunteer and community engagement opportunities Paid Parental Leave - Life, AD&D, short- and long-term disability insurance LegalShield & IDShield protection KU tuition reimbursement Free parking Sounds good, right? What's next?:
Please include your resume and cover letter when applying for the position.
Questions regarding this vacancy may be addressed to:
Donna Valdivia-Wofford Senior Human Resources Associate Human Resources KU Endowment PO Box 928 Lawrence, KS 66044-0928 Email:
email protected Review of applications begins immediately and continues until the position is filled.
Because of the sensitive nature of KU Endowment business and the importance of our reputation with donors, KU Endowment conducts a comprehensive review of applicants.
By submitting your application, you authorize us to conduct reference checks and a review of available public information.
Employment is contingent upon background and reference checks that KU Endowment finds acceptable.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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