IT Helpdesk Technician
Triad Partners LLC Triad Partners LLC Lawrence, KS Lawrence, KS Full-time Full-time Estimated:
$49.
2K - $62.
3K a year Estimated:
$49.
2K - $62.
3K a year 2 days ago 2 days ago 2 days ago Is working with people you want to do life with important to you? It is to us, too.
At Triad, our moto is #DBDL:
Do Business Do Life.
While we are doing business, ensuring a boutique-like experience for our clients is at the top of our list.
Does creating an outstanding customer experience and keeping the team's ship running smoothly make your ears perk up? Let's talk more So Who Are We? Triad Partners is a business development company based out of Lawrence, KS.
Our mission is to partner with elite financial advisors to create unlimited growth and freedom in their business and life.
The candidate can expect to work with talented and motivated co-workers who are on a mission to change the industry.
We're looking for a full-time IT Helpdesk Technician to be the newest addition to our team of A-Players.
What Are Our Benefits? Very competitive compensation Fully paid health, dental, and vision insurance for employees, spouse, and family Meaningful equity Unlimited PTO 401k Plan Hybrid remote schedule for added flexibility Team events (minimum of monthly) What You'll Do Here We are seeking a highly skilled and motivated IT Technician to join our team.
As an IT Technician, you will provide technical support and assistance to our employees, ensuring the smooth operation of our IT systems.
Your primary responsibilities will include troubleshooting and resolving IT issues, maintaining, and upgrading systems, and providing exceptional customer service.
Responsibilities Provide Technical Support Respond promptly and professionally to IT support tickets and inquiries from team members Diagnose and resolve hardware and software issues, escalating more complex problems to senior technicians if necessary Troubleshoot network connectivity and system performance problems Assist with the installation, configuration, and maintenance of computer systems, including Windows and Mac operating systems Maintain and Upgrade Systems Perform regular maintenance tasks, such as system updates, patches, and backups Monitor system performance and implement improvements as needed Assist in the implementation of new hardware and software solutions Collaborate with the IT team to ensure the reliability and security of network infrastructure Provide Exceptional Customer Service Interact with team members in a professional and courteous manner, ensuring their needs are met Communicate technical information effectively to non-technical users Educate users on best practices and guidelines for using hardware and software Documentation and Reporting Maintain accurate records of support requests and resolutions Create and update technical documentation, including knowledge base articles and user guides Qualifications Bachelor's Degree in a related field or equivalent work experience (3
years of IT Support experience preferred) In-depth knowledge of Windows and Mac Operating Systems Basic knowledge of Windows Servers, MS Office, Virtual Servers, Network Structure & Security, Active Directory, and Antivirus Strong problem-solving, analysis, and attention to detail skills Excellent technical, communication, and organizational skills Ability to adapt to change and perform assigned tasks Capability to work effectively in a fast-paced environment Exceptional customer service skills and ability to maintain good employee relations.
If you are a proactive and customer-oriented IT professional with a passion for solving technical challenges, we encourage you to apply.
Join our team and contribute to the success of our organization by ensuring the reliability and efficiency of our IT systems.
Come do business, and life, with us!.
Estimated Salary: $20 to $28 per hour based on qualifications.
$49.
2K - $62.
3K a year Estimated:
$49.
2K - $62.
3K a year 2 days ago 2 days ago 2 days ago Is working with people you want to do life with important to you? It is to us, too.
At Triad, our moto is #DBDL:
Do Business Do Life.
While we are doing business, ensuring a boutique-like experience for our clients is at the top of our list.
Does creating an outstanding customer experience and keeping the team's ship running smoothly make your ears perk up? Let's talk more So Who Are We? Triad Partners is a business development company based out of Lawrence, KS.
Our mission is to partner with elite financial advisors to create unlimited growth and freedom in their business and life.
The candidate can expect to work with talented and motivated co-workers who are on a mission to change the industry.
We're looking for a full-time IT Helpdesk Technician to be the newest addition to our team of A-Players.
What Are Our Benefits? Very competitive compensation Fully paid health, dental, and vision insurance for employees, spouse, and family Meaningful equity Unlimited PTO 401k Plan Hybrid remote schedule for added flexibility Team events (minimum of monthly) What You'll Do Here We are seeking a highly skilled and motivated IT Technician to join our team.
As an IT Technician, you will provide technical support and assistance to our employees, ensuring the smooth operation of our IT systems.
Your primary responsibilities will include troubleshooting and resolving IT issues, maintaining, and upgrading systems, and providing exceptional customer service.
Responsibilities Provide Technical Support Respond promptly and professionally to IT support tickets and inquiries from team members Diagnose and resolve hardware and software issues, escalating more complex problems to senior technicians if necessary Troubleshoot network connectivity and system performance problems Assist with the installation, configuration, and maintenance of computer systems, including Windows and Mac operating systems Maintain and Upgrade Systems Perform regular maintenance tasks, such as system updates, patches, and backups Monitor system performance and implement improvements as needed Assist in the implementation of new hardware and software solutions Collaborate with the IT team to ensure the reliability and security of network infrastructure Provide Exceptional Customer Service Interact with team members in a professional and courteous manner, ensuring their needs are met Communicate technical information effectively to non-technical users Educate users on best practices and guidelines for using hardware and software Documentation and Reporting Maintain accurate records of support requests and resolutions Create and update technical documentation, including knowledge base articles and user guides Qualifications Bachelor's Degree in a related field or equivalent work experience (3
years of IT Support experience preferred) In-depth knowledge of Windows and Mac Operating Systems Basic knowledge of Windows Servers, MS Office, Virtual Servers, Network Structure & Security, Active Directory, and Antivirus Strong problem-solving, analysis, and attention to detail skills Excellent technical, communication, and organizational skills Ability to adapt to change and perform assigned tasks Capability to work effectively in a fast-paced environment Exceptional customer service skills and ability to maintain good employee relations.
If you are a proactive and customer-oriented IT professional with a passion for solving technical challenges, we encourage you to apply.
Join our team and contribute to the success of our organization by ensuring the reliability and efficiency of our IT systems.
Come do business, and life, with us!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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