Watson Library Operations Manager
Lawrence, KS Lawrence, KS $48,000 a year $48,000 a year Position Overview The Watson Library Operations Manager position oversees circulation services and frontline public services, including direct supervision of Watson Access Services staff (Night & Weekend Supervisor, Library Assistant, Circulation Business Specialist, Stacks Maintenance Supervisor) and student employees.
This position fosters and maintains quality customer service and reliable staffing and operations in Watson Library.
The Operations Manager coordinates facilities and repair activities, oversees stacks management, public technology implementation and supplies, and provides the day-to-day coordination with other KU Libraries employees as their projects intersect with public services in the building.
This dynamic, user-focused position reports to the Director of Public Operations and collaborates with many people and units to support programs and space needs along with staff across the KU Libraries and other University departments.
The University of Kansas Libraries support a safe and inclusive environment for all members of our diverse communities at KU.
We are committed to building a diverse and pluralistic workforce and strongly encourage applications from diverse candidates.
This position will demonstrate a commitment to advancing diversity efforts in the Libraries and contributes to an inclusive environment.
Job Description 60% Watson Library Public Services Management and Supervision Provides oversight of circulation and public services at the Watson service desk.
Oversees the process of hiring, training, supervising and scheduling Watson Library service desk employees.
Aspects of this oversight are delegated to staff as appropriate and for efficiency.
Maintains high service quality standards and oversees ongoing assessment tasks and initiatives.
Manages daily operations of the service desk:
oversees the opening and closing process, assures that appropriate information, services, and referrals are being provided, and takes responsibility for difficult users and complex situations.
Maintains records and prepares statistical reports relating to the responsibilities and operations of the service desk.
Coordinates complex projects with other library sections and departments.
Interprets and enforces library and university policy.
Recommends changes and/or adjustments in library policy to library administration to efficiently and effectively accomplish service desk and library objectives.
Reviews and negotiates requests for exceptions to policy from library users for the library unit.
Plans, schedules and organizes work activities to meet unit goals and objectives.
Maintains close connection with the Art & Architecture Library Operations Manager to provide them with backup staffing support as needed.
30% Stacks Management, Facilities, and Technology Support Oversees stacks maintenance in coordination with the Stacks Maintenance Supervisor and KU Libraries Administration.
Assists Libraries Administration in the monitoring of maintenance, repair and renovation issues in Watson Library.
Meets with the Director of Public Operations, Facilities Services staff and needed technicians to help coordinate installations and repairs.
Submits and monitors work orders for repairs.
Liaisons with campus Department of Public Safety and Facilities Services in addressing relevant building and security issues.
Implements building and weather emergency responses and keeps Public Safety, library leadership, library preservation, and other library staff advised of situations as they arise.
Aids other library units in the building with the implementation of safety procedures as needed.
5% Public Technology Coordination Collaborates with campus IT to coordinate the planning, implementing and managing of public computing and user centered technology in Watson Library.
5% Other Duties, Training Development & Projects Participates in training opportunities for job-specific and developmental purposes.
Participates in department/division meetings.
Required Qualifications Bachelor's degree.
Minimum of three years library or related experience.
Minimum of three years supervisory experience.
Preferred Qualifications Three years of effective customer service experience.
Demonstrated experience communicating effectively within a diverse community in a work and/or public service environment.
Excellent attention to detail with a commitment to creating and/or maintaining accurate records as demonstrated in application materials.
Experience coordinating schedules at one or more service points.
Experience performing basic maintenance on a variety of equipment commonly found in libraries.
Experience implementing building security, open/close procedures, and emergency procedures.
Experience working as part of a team as well as independently in a continuously changing environment.
Experience working under pressure and handling work-related stress.
Familiarity with common classroom technology and hardware/software often utilized in Makerspaces.
Additional Candidate Instructions Applicants should attach a cover letter, resume/CV, and contact information for three professional references (including at least one previous or current supervisor) to this online application.
Please use your cover letter to address how you meet the required and preferred qualifications.
An online application must be completed to be considered for this position.
Application review begins Thursday, August 10, 2023 and will continue until a qualified pool of applicants is received.
Contact Information to Applicants Tonia Morgan email protected Advertised Salary Range Minimum salary 48,000, final determination commensurate with skills & experience Application Review Begins Thursday August 10, 2023 Anticipated Start Date Monday September 4, 2023 Apply to Job Posting Information Posting ID:
25843BR Department:
Libraries-General Primary Campus:
University of Kansas Lawrence Campus Assignment:
On-Site Reg/Temp:
Regular Employee Class:
U-Unclassified Professional Staff Review Begins:
10-Aug-2023.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position fosters and maintains quality customer service and reliable staffing and operations in Watson Library.
The Operations Manager coordinates facilities and repair activities, oversees stacks management, public technology implementation and supplies, and provides the day-to-day coordination with other KU Libraries employees as their projects intersect with public services in the building.
This dynamic, user-focused position reports to the Director of Public Operations and collaborates with many people and units to support programs and space needs along with staff across the KU Libraries and other University departments.
The University of Kansas Libraries support a safe and inclusive environment for all members of our diverse communities at KU.
We are committed to building a diverse and pluralistic workforce and strongly encourage applications from diverse candidates.
This position will demonstrate a commitment to advancing diversity efforts in the Libraries and contributes to an inclusive environment.
Job Description 60% Watson Library Public Services Management and Supervision Provides oversight of circulation and public services at the Watson service desk.
Oversees the process of hiring, training, supervising and scheduling Watson Library service desk employees.
Aspects of this oversight are delegated to staff as appropriate and for efficiency.
Maintains high service quality standards and oversees ongoing assessment tasks and initiatives.
Manages daily operations of the service desk:
oversees the opening and closing process, assures that appropriate information, services, and referrals are being provided, and takes responsibility for difficult users and complex situations.
Maintains records and prepares statistical reports relating to the responsibilities and operations of the service desk.
Coordinates complex projects with other library sections and departments.
Interprets and enforces library and university policy.
Recommends changes and/or adjustments in library policy to library administration to efficiently and effectively accomplish service desk and library objectives.
Reviews and negotiates requests for exceptions to policy from library users for the library unit.
Plans, schedules and organizes work activities to meet unit goals and objectives.
Maintains close connection with the Art & Architecture Library Operations Manager to provide them with backup staffing support as needed.
30% Stacks Management, Facilities, and Technology Support Oversees stacks maintenance in coordination with the Stacks Maintenance Supervisor and KU Libraries Administration.
Assists Libraries Administration in the monitoring of maintenance, repair and renovation issues in Watson Library.
Meets with the Director of Public Operations, Facilities Services staff and needed technicians to help coordinate installations and repairs.
Submits and monitors work orders for repairs.
Liaisons with campus Department of Public Safety and Facilities Services in addressing relevant building and security issues.
Implements building and weather emergency responses and keeps Public Safety, library leadership, library preservation, and other library staff advised of situations as they arise.
Aids other library units in the building with the implementation of safety procedures as needed.
5% Public Technology Coordination Collaborates with campus IT to coordinate the planning, implementing and managing of public computing and user centered technology in Watson Library.
5% Other Duties, Training Development & Projects Participates in training opportunities for job-specific and developmental purposes.
Participates in department/division meetings.
Required Qualifications Bachelor's degree.
Minimum of three years library or related experience.
Minimum of three years supervisory experience.
Preferred Qualifications Three years of effective customer service experience.
Demonstrated experience communicating effectively within a diverse community in a work and/or public service environment.
Excellent attention to detail with a commitment to creating and/or maintaining accurate records as demonstrated in application materials.
Experience coordinating schedules at one or more service points.
Experience performing basic maintenance on a variety of equipment commonly found in libraries.
Experience implementing building security, open/close procedures, and emergency procedures.
Experience working as part of a team as well as independently in a continuously changing environment.
Experience working under pressure and handling work-related stress.
Familiarity with common classroom technology and hardware/software often utilized in Makerspaces.
Additional Candidate Instructions Applicants should attach a cover letter, resume/CV, and contact information for three professional references (including at least one previous or current supervisor) to this online application.
Please use your cover letter to address how you meet the required and preferred qualifications.
An online application must be completed to be considered for this position.
Application review begins Thursday, August 10, 2023 and will continue until a qualified pool of applicants is received.
Contact Information to Applicants Tonia Morgan email protected Advertised Salary Range Minimum salary 48,000, final determination commensurate with skills & experience Application Review Begins Thursday August 10, 2023 Anticipated Start Date Monday September 4, 2023 Apply to Job Posting Information Posting ID:
25843BR Department:
Libraries-General Primary Campus:
University of Kansas Lawrence Campus Assignment:
On-Site Reg/Temp:
Regular Employee Class:
U-Unclassified Professional Staff Review Begins:
10-Aug-2023.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
