IT Helpdesk Technician
3.
7 Lawrence, KS Lawrence, KS Full-time Full-time $21.
25 - $26.
62 an hour $21.
25 - $26.
62 an hour Caring.
Hope.
Giving back.
Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments.
We accomplish this by believing in our team.
Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community.
Our values of compassion, integrity, equity and hope reflect in everything we do.
Pay is based on experience from $21.
25-$26.
62 per hour, Full Time-40 hours per week, non-exempt, benefits eligible.
Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.
Responsibilities:
The Information Technology Help Desk Technician maintains, develops, and supports all hardware, software, and networking technologies throughout the Center.
The IT Help Desk Technician will support and train end users on how to use assigned technology and software applications utilized to perform job tasks.
The IT Help Desk Technician will acclimate to the electronic health record and will provide basic support.
This is a Monday-Friday 2pm-10pm position.
Some specific duties include but not limited to:
Provide technical and end user support for Office 365; General networking and printer support; Daily help desk support, through the IT ticketing system, responding to user requests for assistance which includes a variety of needs ranging in complexity; Inventory management of technology; Facilitation of end user training at New Employee Orientation and may include subsequent training based on identified need and demand; Processing retired technology and preparing it for re-sale; General day to day support of the electronic health record; Provide backup support to monthly state mandated AIMS (data) submission; and Travel to various agency locations within 1-3 mile radius to provide general IT support.
Qualifications:
Including but not limited to:
Associates degree in an IT related field or equivalent experience in the IT industry; One year of experience performing help desk functions including software and hardware support preferred; Demonstrated experience with hardware including PC installation and upgrading, cabling, troubleshooting, and knowledge of basic electronic technology; Must be able to achieve within one's first six month of employment a working competency in the management and use of the agency's electronic record; Access database working knowledge and competency preferred; Must have working command of the industry language and ability to translate langue to end users; An ability to work independently and in cooperation with others; Ability to lift and move equipment, including but not limited to, PCs, laptops, and printer; Strong organizational skills; Strong customer service and interpersonal skills working with diverse populations; Reliable transportation; Work involves lifting, carrying, pushing, and/or pulling of objects weighing up to 100 pounds with frequent lifting and/or carrying objects weighting up to 50 pounds; and Ability to work Monday through Friday, 2:
00pm to 10:
00pm with some flexibility in assigned work hours.
Bert Nash Center requires proof of Covid-19 immunization prior to starting any position.
Covid-19 vaccine series must be completed or in process to be cleared for new hire orientation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Lawrence, KS Lawrence, KS Full-time Full-time $21.
25 - $26.
62 an hour $21.
25 - $26.
62 an hour Caring.
Hope.
Giving back.
Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments.
We accomplish this by believing in our team.
Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community.
Our values of compassion, integrity, equity and hope reflect in everything we do.
Pay is based on experience from $21.
25-$26.
62 per hour, Full Time-40 hours per week, non-exempt, benefits eligible.
Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.
Responsibilities:
The Information Technology Help Desk Technician maintains, develops, and supports all hardware, software, and networking technologies throughout the Center.
The IT Help Desk Technician will support and train end users on how to use assigned technology and software applications utilized to perform job tasks.
The IT Help Desk Technician will acclimate to the electronic health record and will provide basic support.
This is a Monday-Friday 2pm-10pm position.
Some specific duties include but not limited to:
Provide technical and end user support for Office 365; General networking and printer support; Daily help desk support, through the IT ticketing system, responding to user requests for assistance which includes a variety of needs ranging in complexity; Inventory management of technology; Facilitation of end user training at New Employee Orientation and may include subsequent training based on identified need and demand; Processing retired technology and preparing it for re-sale; General day to day support of the electronic health record; Provide backup support to monthly state mandated AIMS (data) submission; and Travel to various agency locations within 1-3 mile radius to provide general IT support.
Qualifications:
Including but not limited to:
Associates degree in an IT related field or equivalent experience in the IT industry; One year of experience performing help desk functions including software and hardware support preferred; Demonstrated experience with hardware including PC installation and upgrading, cabling, troubleshooting, and knowledge of basic electronic technology; Must be able to achieve within one's first six month of employment a working competency in the management and use of the agency's electronic record; Access database working knowledge and competency preferred; Must have working command of the industry language and ability to translate langue to end users; An ability to work independently and in cooperation with others; Ability to lift and move equipment, including but not limited to, PCs, laptops, and printer; Strong organizational skills; Strong customer service and interpersonal skills working with diverse populations; Reliable transportation; Work involves lifting, carrying, pushing, and/or pulling of objects weighing up to 100 pounds with frequent lifting and/or carrying objects weighting up to 50 pounds; and Ability to work Monday through Friday, 2:
00pm to 10:
00pm with some flexibility in assigned work hours.
Bert Nash Center requires proof of Covid-19 immunization prior to starting any position.
Covid-19 vaccine series must be completed or in process to be cleared for new hire orientation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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