Customer Service Reps

Company Name:
General Dynamics Information Technology
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 28,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Assist caller with filling out online application and submitting it electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
Refer calls as required to Customer Service Representative II.
Maintain up-to-date knowledge of CMS regulations and policies as they apply.
Report problems that occur via the online system so they can be addressed by the appropriate parties.
Respond to telephone inquiries within the set departmental staffing and time parameters.
May be required to work GDIT scheduled holidays. Overtime may be required.
Perform other related duties as assigned.
High School diploma or equivalent required
Minimum 6 months customer service/secretarial/telemarketing experience required.
Must be able to speak and read English clearly, professionally and fluently.
Must be able to type a minimum of 20 WPM.
Ability to effectively work within established contractual turnaround times required.
Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
Proven ability to work as a member of a team.
All CMS personnel will be required by contract to undergo program update training as the program changes.
Spanish fluency is desirable

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