Customer Service Agent - Lawrence, KS

Company Name:
Arca24.com
Salary period: Annual
Call Center on behalf of major company; no sales, multiple positions available, must have shift flexibility. Job Responsibilities: Provide customer service utilizing the appropriate/required scripting and quality assurance criteria while responding to member and provider inquiries such as claim and benefit status in a timely and professional manner.
Responds to callers via telephone while meeting all corporate guidelines and performance standards
Maintains current and ongoing product knowledge post training in order to provide:
Customer experience as reflected in customer satisfaction scores, quality and monthly assessment scores
Education of new members and re-education of existing members regarding health plan procedures and benefits
Logs, tracks and appropriately documents all issues utilizing online systems in accordance with all applicable guidelines, requirements and procedures Required Skills and Qualifications:
Six months of call center experience or similar work experience preferred
High school diploma or equivalent
Medical or healthcare insurance background preferred
Training, quality or medical degrees/certifications preferred
Ability to accommodate a flexible schedule as needed throughout the duration of employment
Ability to multi-task (i.e., talk & type) in a fast-paced, performance-metric-driven environment. Able to handle multiple call types as the agent is cross trained
Written and verbal communication skills
Ability to analyze and interpret instructions (verbal and written)
Computer skills with the ability to use numerous workstation applications at the same time and navigate various screens while employing customer satisfaction techniques
Customer service and organizational skills
Typing test required
Must be able to pass criminal background screen

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