Customer Serv Assoc II Instore

Responsible for processing teller transactions which include deposits, withdrawals, loan payments, transfers, money orders, cashier's checks, travelers and gift checks, and cash advances. Open and close all types of savings/checking accounts, certificates of deposit, individual retirement accounts. Assists current and prospective customers with questions and maintenance on existing accounts. Markets Bank products to current and potential customers within the branch location and throughout the in-store facility as appropriate under the guidelines of the marketing plan. Originates, processes and closes consumer loans, as well as processing endorsements and posting wire transfers. This position requires regular, predictable and timely attendance at work to meet department workload demands.
Ability to read and comprehend verbal and written instructions
Ability to communicate with a wide variety of individuals
Ability to resolve customer concerns
Demonstrated sales experience
Cash handling and customer service experience
Ability to pay close attention to detail
High school diploma/GED
Ability to perform basic math calculations
Knowledge of personal computer and other office equipment
Ability to stand for extended periods of time
Ability to learn, retain, and follow various policies and procedures of the bank
Equal Opportunity Employer Minorities/Females/Vet/Disabled

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