Fitness Coach

The Fitness Coach must be customer focused and passionate about wellness. They will excel in the skills necessary to coach members through the Welcamp Workout: expertise in strength training, aerobic exercise, balance and stretching. They will promote connectivity amongst the members. They will "live" the Welcamp mission, core values and customer service philosophy.
Master of Interpersonal Communication
Be well groomed, wearing Welcamp shirt/jacket and black workout pants
Greets members upon arrival with a smile and referring to them by name
For new members, complete the health history and Welcamp outcomes data form
Promotes social connectedness by introducing members to one another, discuss upcoming events and ask for ideas for events or educational sessions as indicated
Is responsible for all aspects of customer service
Knowledge of Equipment and Procedures
Be proficient in the correct use of the HUR equipment (using smart card technology) aerobic equipment, balance exercises as well as the Welcamp stretches
Understand correct steps and member feedback for the balance training.
Provides each member with a customized workout
Guides members through 1st, 2nd, and 3rd exercise sessions as outlined in the Fitness Coach training
Instruct members about resistance exercise protocols, as well as completing the procedure for individually setting the appropriate load for the members during the orientation workout.
Instruct the proper stretching technique.
Provide ongoing coaching of members during workout routine, to insure safety, proper positioning and technique and promote continued progress in strength, balance and endurance.
Locate keys, emergency phone numbers, emergency policy procedures, first aid kit, and flashlight.
Be prepared to activate disaster plan if needed (fire: evacuation/tornado: shelter inside).
Be prepared to initiate the medical emergency plan if needed, calling 911 and following facility protocol
Always adheres to Welcamp tour scripts, processes, and procedures
Makes sure that the facility opens and closes promptly
Member Recruitment and Retention
Plan education activities in cooperation with Welcamp corporate operations
Solicit member feedback (randomly ask how things are going, handle concerns and provide feedback)
Administer resident satisfaction surveys per guidelines
Monitor member participation and contact them if attendance wanes
Participate in marketing events
Deal with members problems or questions immediately
Quality Improvement
Identify problems and improvement opportunities
Provide data to supervisor
Participate in annual quality assurance process
Financial Operations
Follows outside community membership process (as indicated per Franchise Agreement)
Work with campus supervisor to obtain needed supplies
Provide operations summary report to campus designee on a monthly basis
Personal Development
Works out regularly to maintain fitness
Participates in life- long learning programs
Maintaining an Empowering Environment
Maintains a pleasing surrounding for members
Provides ongoing guidance for members with regard to their fitness goals and use of equipment
Prints member comparison reports, reviews results and offers feedback
Promotes and Maintains the Welcamp Employee Program
Guides employees through the employee orientation
Encourages and tracks employee participation

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