Housing Desk Assistant - Thanksgiving & Winter Break Only

## Position Overview
The Desk Assistant (DA) is an hourly student staff member in Residence Life within KU Student Housing who reports to the Administrative Assistant and/or Complex Director. Desk Assistants are responsible for customer service, access control, administrative, and communication functions within a residence community. Desk Assistants work collaboratively with other student staff in paraprofessional roles to maintain confidentiality of information and ensure an academically supportive environment for students. DAs are expected to remain in good standing with the University and Student Housing for the duration of their employment.
As KU Student Housing staff, you are expected to be receptive to education and information that supports and affirms students of various identities, including, but not limited to a broad spectrum of race, ethnicity, sexual orientation, gender, gender identity, gender expression, marital status, veteran status, SES, age, religion, and ability.
## Job Description
40% - Act in a customer service role ? ensuring a welcoming and approachable reception area for the community. Greet residents, staff members, and other guests, answer phone, and assist with questions and concerns.
35% - Monitor the card access system and security cameras for the resident community ? ensuring access by residents, approved staff members, and accompanied guests only.
10% - Become familiar with and enforce policies and procedures of the University of Kansas and KU Student Housing. Document incidents occurring during working hours and submit incident reports through the designated online incident reporting system. Communicate with other Residence Life staff members when appropriate and/or in accordance with reporting structure.
5% - Perform administrative tasks related to hall occupancy: key box inventory, check-ins/check-outs, lockouts, equipment check-outs, mail and packages, room reservations.
5% - Facilitate communication with the community. Serve as the information hub, at the direction of senior staff. Coordinate incoming and outgoing communication.
5% - Participate in all scheduled departmental, staff, and training programs as directed by your supervisor. Other duties as assigned
## Required Qualifications
1. Expected to work Thanksgiving and Winter Break, including some holidays including evenings, nights, and weekend shifts.
2. Available to work weekend or overnight shifts each week as scheduled
3. Must meet KU minimum enrollment for employment (6 credit hours)
4. Experience with the Microsoft Office suite of software and applications, as evidenced by application materials
## Preferred Qualifications
1. KU Student Housing living experience
2. Current KU Student Housing resident
3. Prior customer service and/or administrative experience
4. Ability to work and make decisions in a high volume, fast-paced environment
5. Ability to follow direction and communicate clearly in written and oral form
## Additional Candidate Instruction
Along with your application, please submit a resume and cover letter. Please include whether or not you have in the past, or currently live in a residence or scholarship hall at KU.
Due to overwhelming need, application review will begin immediately. Applications will be reviewed as they are submitted. Interviews will begin as early as November 1, 2016. Last day to apply is December 23, 2016.
## Contact Information to Applicants
MarSue Mackey
Joan Grosdidier
## Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, genetic information and retaliation in the University's programs and activities. Access to information regarding equal opportunity and diversity worksite posters is available at http://www.humanresources.ku.edu/policies_procedures/category_details/index.aspx?category=8 or you may contact 785-864-4946 or employ@ku.edu for alternate access options. Any inquiries regarding the non-discrimination policies should be directed to: Executive Director of the Office of Institutional Opportunity and Access, IOA@ku.edu, 1246 W. Campus Road, Room 153A, Lawrence, KS, 66045, (785)864-6414, 711 TTY
Auto req ID: 7273BR
Posting Title: Housing Desk Assistant - Thanksgiving & Winter Break Only
Department: Housing Application Fees
Location/Division: Lawrence
FTE: .025
Reg/Temp: Temporary
Employee Class: S-Student
Work Schedule: This position requires late and/or overnight hours, and work on some holidays.
Advertised Salary Range: $7.75 per hour
Application Review Begins: 07-Oct-2016
Anticipated Start Date: 14-Nov-2016 2be7c3f471d341d2b69528576608f881

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