Assistant Manager of Operations

As the Assistant Manager of Operations, you will play a crucial, hands-on role in the everyday operations and financial functions of the property. This onsite leader plays a key role in the delinquency and collection of rent to optimize the properties cash flow and financial position.
Business Expertise:
Self-starter who is capable of taking on responsibilities and initiating ideas
Tenacious individual who can create a respectful sense of urgency with rent collections
Excellent customer service skills
Flexible and capable of prioritizing tasks when working in a busy and changing environment
Knowledge of operation and financial concepts such as: budgeting, revenue, and NOI
Team player that can successfully motivate and lead a team
Responsible for rent collections and accurately post all rent and other income in a timely and efficient manner
Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing of evictions
Assist in preparation and processing of all leases and related paperwork for approval by Property Manager
Assist the Property Manager in preparation of weekly and monthly reporting requirements
Responsible for helping property meet budgeted revenues, expenses, and Net Operation Income
Assist in interviewing candidates for available property positions and participate in the selection process of new hirers as needed
Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
Assist with supervising the maintenance staff in scheduling and, when necessary, directly scheduling property repairs with outside contractors as needed
Address complaints and resolve issues in a timely and professional manner
Assist with leasing responsibilities to maximize occupancy
Participate in quarterly property inspections as well as during move-in and move-out
Assist in maintaining key control of occupied and vacant units
Position requires an impeccable attention to detail and strong organization skills
College degree preferred
Proven success in an Assistant Manager or Bookkeeping role
Accounting, bookkeeping, and/or collections experience in multi-family housing, hospitality, or retail industries preferred
Ideal candidates will have 2+ years of onsite student housing experience
Excellent verbal and written communication skills
Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office and Onesite

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